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Site Map
This is our sitemap which provides information about the pages and content on our site, and the relationship between them.
Main navigation
- Home
- Who we are
- What we do
- Latest
- Consultations
-
Publications
-
Price setting
- Strategic Review of Charges 2027-33
-
Strategic Review of Charges 2021-27
- Determinations
- Consultation responses
- Approach
-
Decision papers
- 2020
- 2019
- 2018
-
2017
- 1 - What impacts prices?
- 2 - Prospects for prices
- 3 - The role of the financial tramlines
- 4 - Overall size of capital programme
- 5 - Communicating output and cost effectiveness
- 6 - Macroeconomic assumptions
- 7 - Sustainable asset maintenance
- 8 - Enhancement investment
- 9 - Growth investment
- 10 - Operating expenditure
- 11 - Innovation
- 12 - Financial strategy
- 13 - Performance monitoring
- Financial model
- Scottish Water’s Charges Scheme
-
Regulatory information requests
- SRC21 Letter - Information request
- SRC21 Information request to Scottish Water
- SRC21 Information request guidance and definitions
- SRC21 Letter - Timescales for completion
- SRC21 Letter - Deadline for completion
- SRC21 Letter – Scottish Water response to deadline for completion
- SRC21 Letter - Information request and next steps
- SRC21 Letter – Scottish Water response to information request and next steps
- SRC21 letter - Information request queries
- SRC21 Information request queries
- 2021-22 Annual Return queries
- SRC21 Letter - Reporting quality
- SRC21 Letter – Scottish Water response to reporting quality
- SRC21 Letter – Reporting quality improvement plan
- SRC21 Letter - Scottish Water response to reporting quality and completeness improvement plan
- Strategic Review of Charges 2015-21
- Strategic Review of Charges 2010-15
- Strategic Review of Charges 2006-10
- Strategic Review of Charges 2002-06
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Scottish Water
-
Performance
- Scottish Water Performance Report 2022-23
- Scottish Water Performance Report 2021-22
- Scottish Water Performance Report 2020-21
- Scottish Water Performance Report 2019-20
- Scottish Water Performance Report 2018-19
- Scottish Water Performance Report 2017-18
- Scottish Water Performance Report 2016-17
- Scottish Water Performance Report 2015-16
- Scottish Water Performance Report 2014-15
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Annual Return & Regulatory Accounts
- 2022-23 Annual Return
- 2022-23 Regulatory Accounts
- 2021-22 Annual Return
- 2021-22 Regulatory Accounts
- 2020-21 Annual Return
- 2020-21 Regulatory Accounts
- 2019-20 Annual Return
- 2019-20 Regulatory Accounts
- 2018-19 Annual return
- 2018-19 Regulatory accounts
- 2017-18 Annual return
- 2017-18 Regulatory accounts
- 2016-17 Annual return
- 2016-17 Regulatory accounts
- 2015-16 Annual return
- 2015-16 Regulatory accounts
- 2014-15 Annual return
- 2014-15 Regulatory accounts
- 2013-14 Annual return
- 2013-14 Regulatory accounts
- 2012-13 Annual Return
- 2012-13 Regulatory Accounts
- 2011-12 Annual Return
- 2011-12 Regulatory Accounts
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2010-11 Annual Return
- 2010-11 A tables guidance
- 2010-11 A tables
- 2010-11 Commentary
- 2010-11 Director sign-off
- 2010-11 E tables guidance
- 2010-11 E tables
- 2010-11 G tables definitions
- 2010-11 G tables guidance
- 2010-11 G tables
- 2010-11 Logging assessment
- 2010-11 Overview
- 2010-11 Queries
- 2010-11 SEPA guidance letter
- 2010-11 SEPA tables
- 2010-11 Serviceability comparison
- 2010-11 Table A1 definitions
- 2010-11 Table A2 definitions
- 2010-11 Table A3 definitions
- 2010-11 Table E10 definitions
- 2010-11 Table E3 definitions
- 2010-11 Table E3a definitions
- 2010-11 Table E4 definitions
- 2010-11 Table E6 definitions
- 2010-11 Table E7 definitions
- 2010-11 Table E8 definitions
- 2010-11 Table E9 definitions
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2010-11 Regulatory Accounts
- 2010-11 Accounting rules 1
- 2010-11 Accounting rules 2
- 2010-11 Accounting rules 3
- 2010-11 Accounting rules 4
- 2010-11 Accounting rules 5
- 2010-11 Audit opinion
- 2010-11 Auditor's report
- 2010-11 Combined report
- 2010-11 M tables commentary
- 2010-11 M tables
- 2010-11 N tables commentary
- 2010-11 N tables
- 2010-11 Submission letter
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2009-10 Annual Return
- 2009-10 A tables guidance
- 2009-10 A tables
- 2009-10 B tables guidance
- 2009-10 B tables
- 2009-10 Commentary
- 2009-10 D tables guidance
- 2009-10 D tables
- 2009-10 DWQR data
- 2009-10 E tables guidance
- 2009-10 E tables
- 2009-10 G tables definition
- 2009-10 G tables guidance
- 2009-10 G tables
- 2009-10 H tables definition
- 2009-10 H tables guidance
- 2009-10 H tables
- 2009-10 K tables guidance
- 2009-10 K tables
- 2009-10 Output measures methodology
- 2009-10 Overview
- 2009-10 P tables guidance
- 2009-10 P tables
- 2009-10 Reporter's report
- 2009-10 SEPA data
- 2009-10 Table A1 definitions
- 2009-10 Table A2 definitions
- 2009-10 Table B1 definitions
- 2009-10 Table B2 definitions
- 2009-10 Table B3 definitions
- 2009-10 Table B4 definitions
- 2009-10 Table B7 definitions
- 2009-10 Table B8 definitions
- 2009-10 Table B9a definitions
- 2009-10 Table B9b definitions
- 2009-10 Table B9c definitions
- 2009-10 Table D5 definitions
- 2009-10 Table D6 definitions
- 2009-10 Table D7 definitions
- 2009-10 Table D8 definitions
- 2009-10 Table E1 definitions
- 2009-10 Table E2 definitions
- 2009-10 Table E3 definitions
- 2009-10 Table E3a definitions
- 2009-10 Table E4 definitions
- 2009-10 Table E6 definitions
- 2009-10 Table E7 definitions
- 2009-10 Table E8 definitions
- 2009-10 Table E9 definitions
- 2009-10 Table K1 definitions
- 2009-10 Table K2 definitions
- 2009-10 Table K3 definitions
- 2009-10 Table K4 definitions
- 2009-10 Table P1 definitions
- 2009-10 Table P10 definitions
- 2009-10 Table P11 definitions
- 2009-10 Table P12 definitions
- 2009-10 Table P13 definitions
- 2009-10 Table P14 definitions
- 2009-10 Table P15 definitions
- 2009-10 Table P16 definitions
- 2009-10 Table P17 definitions
- 2009-10 Table P18 definitions
- 2009-10 Table P19 definitions
- 2009-10 Table P2 definitions
- 2009-10 Table P20 definitions
- 2009-10 Table P21 definitions
- 2009-10 Table P22 definitions
- 2009-10 Table P23 definitions
- 2009-10 Table P24 definitions
- 2009-10 Table P25 definitions
- 2009-10 Table P26 definitions
- 2009-10 Table P27 definitions
- 2009-10 Table P28 definitions
- 2009-10 Table P29 definitions
- 2009-10 Table P3 definitions
- 2009-10 Table P30 definitions
- 2009-10 Table P31 definitions
- 2009-10 Table P4 definitions
- 2009-10 Table P5 definitions
- 2009-10 Table P6 definitions
- 2009-10 Table P7 definitions
- 2009-10 Table P8 definitions
- 2009-10 Table P9 definitions
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2009-10 Regulatory Accounts
- 2009-10 Accounting rules 1
- 2009-10 Accounting rules 2
- 2009-10 Accounting rules 3
- 2009-10 Accounting rules 4
- 2009-10 Accounting rules 5
- 2009-10 Audit opinion
- 2009-10 Combined report
- 2009-10 Group financial statements
- 2009-10 M tables commentary
- 2009-10 M tables
- 2009-10 N tables commentary
- 2009-10 N tables
- 2009-10 Regulatory accounts index
- 2009-10 Report on regulatory accounts
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2008-09 Annual Return
- 2008-09 A tables guidance
- 2008-09 A tables
- 2008-09 B tables guidance
- 2008-09 B tables v12.1
- 2008-09 Commentary
- 2008-09 D tables guidance
- 2008-09 D tables v12
- 2008-09 DWQR data
- 2008-09 E tables guidance
- 2008-09 E tables v12.1
- 2008-09 G tables definitions
- 2008-09 G tables guidance
- 2008-09 G tables v12.2
- 2008-09 H tables definitions
- 2008-09 H tables guidance
- 2008-09 H tables v12
- 2008-09 Output measures methodology
- 2008-09 Overview
- 2008-09 P tables guidance
- 2008-09 P tables v12.3
- 2008-09 Reporters report
- 2008-09 SEPA data
- 2008-09 Table A1 definitions
- 2008-09 Table A2 definitions
- 2008-09 Table B1 definitions
- 2008-09 Table B2 definitions
- 2008-09 Table B3 definitions
- 2008-09 Table B3a definitions
- 2008-09 Table B4 definitions
- 2008-09 Table B7 definitions
- 2008-09 Table B8 definitions
- 2008-09 Table B9a definitions
- 2008-09 Table B9b definitions
- 2008-09 Table B9c definitions
- 2008-09 Table D5 definitions
- 2008-09 Table D6 definitions
- 2008-09 Table D7 definitions
- 2008-09 Table D8 definitions
- 2008-09 Table E1 definitions
- 2008-09 Table E10 definitions
- 2008-09 Table E11 definitions
- 2008-09 Table E2 definitions
- 2008-09 Table E3 definitions
- 2008-09 Table E3a definitions
- 2008-09 Table E4 definitions
- 2008-09 Table E6 definitions
- 2008-09 Table E7 definitions
- 2008-09 Table E8 definitions
- 2008-09 Table E9 definitions
- 2008-09 Table P1 definitions
- 2008-09 Table P10 definitions
- 2008-09 Table P11 definitions
- 2008-09 Table P12 definitions
- 2008-09 Table P13 definitions
- 2008-09 Table P14 definitions
- 2008-09 Table P15 definitions
- 2008-09 Table P16 definitions
- 2008-09 Table P17 definitions
- 2008-09 Table P18 definitions
- 2008-09 Table P19 definitions
- 2008-09 Table P2 definitions
- 2008-09 Table P20 definitions
- 2008-09 Table P21 definitions
- 2008-09 Table P22 definitions
- 2008-09 Table P23 definitions
- 2008-09 Table P24 definitions
- 2008-09 Table P25 definitions
- 2008-09 Table P26 definitions
- 2008-09 Table P27 definitions
- 2008-09 Table P28 definitions
- 2008-09 Table P29 definitions
- 2008-09 Table P3 definitions
- 2008-09 Table P30 definitions
- 2008-09 Table P31 definitions
- 2008-09 Table P4 definitions
- 2008-09 Table P5 definitions
- 2008-09 Table P6 definitions
- 2008-09 Table P7 definitions
- 2008-09 Table P8 definitions
- 2008-09 Table P9 definitions
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2008-09 Regulatory Accounts
- 2008-09 Accounting rules 1
- 2008-09 Accounting rules 2
- 2008-09 Accounting rules 3
- 2008-09 Accounting rules 4
- 2008-09 Accounting rules 5
- 2008-09 Audit opinion
- 2008-09 Combined report
- 2008-09 Group financial statements
- 2008-09 M tables commentary
- 2008-09 M tables
- 2008-09 N tables commentary
- 2008-09 N tables
- 2008-09 Regulatory accounts index
- 2008-09 Report on regulatory accounts
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2007-08 Annual Return
- 2007-08 A tables guidance
- 2007-08 A tables
- 2007-08 B tables guidance
- 2007-08 B tables
- 2007-08 Commentary
- 2007-08 D tables guidance
- 2007-08 D tables
- 2007-08 DWQR data
- 2007-08 E tables guidance
- 2007-08 E tables
- 2007-08 G tables definitions
- 2007-08 G tables guidance
- 2007-08 G tables
- 2007-08 H tables definitions
- 2007-08 H tables guidance
- 2007-08 H tables
- 2007-08 Output measures methodology
- 2007-08 Overview
- 2007-08 P tables guidance
- 2007-08 P tables
- 2007-08 Report on the regulatory tables
- 2007-08 Reporter's report
- 2007-08 SEPA data commentary
- 2007-08 SEPA data
- 2007-08 Table A1 definitions
- 2007-08 Table A2 definitions
- 2007-08 Table B1 definitions
- 2007-08 Table B2 definitions
- 2007-08 Table B3 definitions
- 2007-08 Table B3a definitions
- 2007-08 Table B4 definitions
- 2007-08 Table B7 definitions
- 2007-08 Table B8 definitions
- 2007-08 Table B9a definitions
- 2007-08 Table B9b definitions
- 2007-08 Table B9c definitions
- 2007-08 Table D5 definitions
- 2007-08 Table D6 definitions
- 2007-08 Table D7 definitions
- 2007-08 Table D8 definitions
- 2007-08 Table E1 definitions
- 2007-08 Table E10 definitions
- 2007-08 Table E11 definitions
- 2007-08 Table E2 definitions
- 2007-08 Table E3 definitions
- 2007-08 Table E3a definitions
- 2007-08 Table E4 definitions
- 2007-08 Table E6 definitions
- 2007-08 Table E7 definitions
- 2007-08 Table E8 definitions
- 2007-08 Table E9 definitions
- 2007-08 Table P1 definitions
- 2007-08 Table P10 definitions
- 2007-08 Table P11 definitions
- 2007-08 Table P12 definitions
- 2007-08 Table P2 definitions
- 2007-08 Table P3 definitions
- 2007-08 Table P4 definitions
- 2007-08 Table P5 definitions
- 2007-08 Table P6 definitions
- 2007-08 Table P7 definitions
- 2007-08 Table P8 definitions
- 2007-08 Table P9 definitions
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2007-08 Regulatory Accounts
- 2007-08 Accounting rules 1
- 2007-08 Accounting rules 2
- 2007-08 Accounting rules 3
- 2007-08 Accounting rules 4
- 2007-08 Accounting rules 5
- 2007-08 Audit opinion
- 2007-08 Auditor's report and financial statements
- 2007-08 Financial and business review
- 2007-08 M tables commentary - appendices
- 2007-08 M tables commentary
- 2007-08 M tables
- 2007-08 Members' remuneration report
- 2007-08 Members' report
- 2007-08 N tables commentary
- 2007-08 N tables
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2006-07 Annual Return
- 2006-07 A tables guidance
- 2006-07 A tables
- 2006-07 Output measures methodology
- 2006-07 Overview
- 2006-07 P tables guidance
- 2006-07 P tables
- 2006-07 Reporter's report
- 2006-07 SEPA data
- 2006-07 Table A1 definitions
- 2006-07 Table A2 definitions
- 2006-07 Table B1 definitions
- 2006-07 Table B2 definitions
- 2006-07 Table B3 definitions
- 2006-07 Table B3a definitions
- 2006-07 Table B4 definitions
- 2006-07 Table B7 definitions
- 2006-07 Table B8 definitions
- 2006-07 Table B9a definitions
- 2006-07 Table B9b definitions
- 2006-07 Table B9c definitions
- 2006-07 Table D5 definitions
- 2006-07 Table D6 definitions
- 2006-07 Table D7 definitions
- 2006-07 Table D8 definitions
- 2006-07 Table E1 definitions
- 2006-07 Table E10 definitions
- 2006-07 Table E11 definitions
- 2006-07 Table E2 definitions
- 2006-07 Table E3 definitions
- 2006-07 Table E3a definitions
- 2006-07 Table E4 definitions
- 2006-07 Table E6 definitions
- 2006-07 Table E7 definitions
- 2006-07 Table E8 definitions
- 2006-07 Table E9 definitions
- 2006-07 Table P1 definitions
- 2006-07 Table P10 definitions
- 2006-07 Table P11 definitions
- 2006-07 Table P12 definitions
- 2006-07 Table P2 definitions
- 2006-07 Table P3 definitions
- 2006-07 Table P4 definitions
- 2006-07 Table P5 definitions
- 2006-07 Table P6 definitions
- 2006-07 Table P7 definitions
- 2006-07 Table P8 definitions
- 2006-07 Table P9 definitions
- 2006-07 B tables guidance
- 2006-07 B tables
- 2006-07 Commentary
- 2006-07 D tables guidance
- 2006-07 D tables
- 2006-07 DWQR data
- 2006-07 E tables guidance
- 2006-07 E tables
- 2006-07 G tables definitions
- 2006-07 G tables guidance
- 2006-07 G tables
- 2006-07 H tables definitions
- 2006-07 H tables guidance
- 2006-07 H tables
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2006-07 Regulatory Accounts
- 2006-07 Accounting rules 1
- 2006-07 Accounting rules 2
- 2006-07 Accounting rules 3
- 2006-07 Accounting rules 4
- 2006-07 Accounting rules 5
- 2006-07 Audit Opinion
- 2006-07 Auditor's report and financial statements
- 2006-07 Financial and business review
- 2006-07 M tables commentary
- 2006-07 M tables
- 2006-07 Members' remuneration report
- 2006-07 Members' report
- 2006-07 N tables commentary
- 2006-07 N tables
- 2006-07 Regulatory accounts index
- 2006-07 Report on the regulatory tables
- 2006-07 Tables M20 to M28 definitions
- 2005-06 Annual return
- 2005-06 Regulatory accounts
- 2004-05 Annual Return
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2003-04 Annual return
- 2003-04 A tables
- 2003-04 Amendments
- 2003-04 B tables
- 2003-04 C tables
- 2003-04 Commentary
- 2003-04 D tables
- 2003-04 E tables
- 2003-04 F tables
- 2003-04 G tables
- 2003-04 H tables
- 2003-04 J tables cost base checklists
- 2003-04 J tables
- 2003-04 Output measures methodology
- 2003-04 Overview
- 2003-04 Special factors overview
- 2002-03 Annual return
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Performance
- Reasonable cost determinations
-
Retail market
- Customer information
-
Retailer information
- Applying for a licence
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Operating in the market
- Trade effluent sampling code of practice
- Standard licence conditions
- Codes and directions
- Licence terms
- Section 29E - Application form
- Section 29E - Example application
- Section 29E - Policy
- Disconnections document
- WICS' monitoring, enforcement and penalties policy
- WICS' licence contraventions policy
- Trade effluent policy
- Licence transfer guidance
- Licence transfer application form
- Deemed contract scheme
-
Default tariffs
- 2021-22 Default directions
- 2021-22 Part 1 wholesale charges scheme
- 2021-22 Part 2 wholesale charges scheme
- 2022-23 Default directions
- 2022-23 Part 1 wholesale charges scheme
- 2022-23 Part 2 wholesale charges scheme
- 2023-24 Default directions
- 2023-24 Part 1 wholesale charges scheme
- 2023-24 Part 2 wholesale charges scheme
- 2024-25 Default directions
- 2024-25 Part 1 wholesale charges scheme
- 2024-25 Part 2 wholesale charges scheme
- History of market opening
- Investigations
- International work
- Careers
-
Our performance
- Annual reports and financial statements
- Corporate plan
- Records management
- Whistleblowing
- Equality and Diversity
-
Transparency
- Access to information
-
Board governance
- Gender Representation Report 2022-23
- Gender Representation Report 2020-2021
- Governance Framework
- Registers of interest
- Board minutes Feb 2021
- Board minutes Mar 2021
- Board minutes Apr 21
- Board minutes May 21
- Board minutes June 2021
- Board minutes August 2021
- Board minutes Oct 2021
- Board minutes Dec 2021
- Board minutes Feb 2022
- Board minutes Apr 2022
- Board minutes Jun 2022
- Board minutes Aug 2022
- Board minutes Oct 2022
- Board minutes Dec 2022
- Board minutes Apr 2023
- Board minutes Jul 2023
- Board minutes Aug 2023
- Board minutes Oct 2023
- Board minutes Nov 2023
- Board minutes Dec 2023
- Board minutes Jan 2024
- Board minutes Feb 2024
- Board Minutes Feb 2024
- Board Minutes Apr 2024
- Board Minutes May 2024
- WICS governance
-
Disclosure log
- 2024
-
2023
- EIR - Bio filter discharge
- FOI - Confidential waste
- EIR - Water consumption
- FOI - Staff costs
- FOI - Compensation payments
- FOI - Fraud losses
- FOI - PR & Comms
- FOI - Written-off assets
- FOI - Agency staff
- FOI - IT Assets
- FOI - Risk Register
- FOI - Expenses
- EIR - Meetings and notes
- FOI - CEO Resignation
- FOI - Expenditure 2019-2023
- FOI - Income from Scottish Government
-
2022
- EIR - SRC Process: Minimum charge levels
- EIR - SRC Process: Minimum income expectation
- EIR - SRC Process: Legal advice - minimum charge levels
- EIR - SRC Process: Legal advice - minimum income expectation
- EIR - SRC Process: PQ on minimum charge levels
- EIR - SRC Process: Response to PQ on minimum charge levels
- EIR - SRC Process: PQ on minimum income expectation
- EIR - SRC Process: Response to PQ on minimum income expectation
- EIR - SRC Process: Minimum income expectation and minimum charge levels
- EIR - SRC Process: Discussions with SG regarding regulatory settlement
- FOI - Whistleblowing statistics
- FOI - Wastewater compliance in Scotland
- FOI - Warning and enforcement notices issued by WICS
- FOI - WICS working arrangements
- FOI - Benchmarking statistics relating to turnover and absence
- FOI - WICS printing arrangements
- FOI - Benchmarking statistics relating to absence, headcount and turnover
- FOI - Scottish Water annual return data
- FOI - Press and media arrangements
- FOI - Self-supply licences
- FOI - Human rights due diligence checks
- EIR - Scottish Water investment
- FOI - IT Assets
- EIR - Income and charge levels for 2022-23
- FOI - Fleet usage
- EIR - 2021-22 Wastewater capex
- FOI - Roles, bands and training commitment to EDI
- 2021
-
2020
- EIR - Domestic and international flights
- FOI - Vehicle ownership
- FOI - Recycling of single use plastic
- FOI - Printing policy
- FOI - Paper usage
- EIR - Charges
- FOI - Equality information
- FOI - Chief Executive travel
- FOI - Deputy Chief Executive travel
- EIR - Scottish Water data
- FOI - 2019 and 2020 Decision papers
- FOI - Benefits of Chief Executive travel
- FOI - Air miles
- FOI - Whistleblowing data
- FOI - Information on whistleblowing
- FOI - Airlines used per country travelled
- FOI - Sewer flooding data 2016 - 2020
- FOI - Sewer flooding compensation
- FOI - Learning and development spend
- FOI - Domestic water charges for vacant properties
- FOI - PPE spend
- FOI - Contracts awarded and value
- FOI - Spend at Donald Trump organisations
- FOI - Retail market licence conditions and deemed contracts
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Price setting