Our role in the Scottish water industry
We’re the economic regulator of Scottish Water – a publicly owned provider of water and sewerage services to millions of people and businessses across Scotland.
How can the water industry help Scotland reach net zero?
Delivering best value for customers and communities
It’s our role to make sure that the investment that is made by Scottish Water provides best value. This covers not only financial value but also wider value including social and natural capital.
Encouraging better performance from Scottish Water
We challenge Scottish Water to achieve best-in-class levels of service for its customers. We do this by providing independent scrutiny of Scottish Water’s performance.
Ensuring the retail market promotes value and choice
How the retail market works
Retailers purchase wholesale services from Scottish Water then sell these services, along with their own, to customers.
Measures in place so all customers are eligible for default tariffs and minimum levels of service.