WICS is a world-leading regulator of a service that’s essential to life.

We’re the economic regulator of Scottish Water, a publicly owned business that serves millions of people and businesses across Scotland. We work for customers, communities and the environment.

The Scottish water and sewerage sector is a £1.2bn industry that improves infrastructure, creates jobs and supports livelihoods across Scotland.

It’s our job to make sure that Scotland’s water is sustainable both today and for generations to come. We do this by ensuring that Scottish Water has the funding it needs to:

  • continue to deliver a flourishing and improving aquatic environment, and drinking water to be proud of;
  • ensure that its assets – such as pipes and sewers – are better able to withstand future unexpected events;
  • make the transition it needs to achieve the ambitious target of net zero emissions by 2040.

The work that we do is wide-ranging – from benchmarking Scottish Water’s costs and challenging Scottish Water to improve its performance, to ensuring that customers’ views are at the heart of its decision making.

28

employees

£1.2bn

industry

20+

years' experience

About Us

WICS is a small team of experts, working at the forefront of economic regulation. It’s our job to ensure that Scottish Water has the funding it needs to deliver high-quality services for today’s customers and future generations.

Our people

Our team is made up of 28 people, comprising economists, strategists, analysts, communicators and support staff. Our board provides leadership, direction and support to ensure that WICS delivers its functions effectively and efficiently.

Together we are helping to deliver the jointly agreed vision for the Scottish water sector. This is that the sector will be “admired for excellence, secure a sustainable future and inspire a Hydro Nation”.

Access to information

We are accountable to customers and communities in Scotland. We achieve this by being open and transparent in our work, including by publishing information about the work we do.

Find out more about how we ensure transparency and enable access to information.

Transparency