Corporate plan 2021-27

This document explains how WICS intends to fulfil its remit and statutory responsibilities during the regulatory control period 2021-27.

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Governance and accountability

The broad framework within which we operate is set out in the Framework Document, a document agreed between the Commission and Scottish Ministers.

The Framework Document defines the key roles and responsibilities which underpin the relationship between the Commission and the Scottish Government. While this document does not confer any legal powers or responsibilities, it forms a key part of the accountability and governance framework. The Commission’s governance framework establishes the processes required to monitor activity and the achievement of our objectives. 

The Commission Board provides leadership, direction, support and guidance to ensure that the Commission delivers and is committed to delivering its functions effectively and efficiently and in accordance with the aims, policies and priorities of the Scottish Ministers. 

As part of our corporate planning process, we have identified the performance indicators we consider appropriate to measure our success over the regulatory control period. We will report on our performance against these performance indicators as part of the annual reporting process. 

Our contribution to the Scottish Government’s purpose

The overall purpose of the Scottish Government’s National Performance Framework (NPF) is to focus government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. The NPF provides a clear vision for Scotland, with broad measures of national wellbeing covering a range of economic, health, social and environmental indicators and targets. 

Table 1 highlights the elements of the NPF where we consider we are able to make a contribution.

Table 1: Alignment of this Corporate Plan with the NPF: How our strategic objectives contribute
  Our strategic objectives
  1: To support the sector to achieve its long-term vision and the Scottish Minister's objectives for the regulatory control period. 2: To challenge Scottish Water to achieve best in class levels of service for its customers and communities. 3: To become an international leader in the field of economic regulation. 
NPF elements
We respect, protect and fulfil human rights and live free from discrimination     X
We have a globally competitive, entrepreneurial, inclusive and sustainable economy. X X X
We are open, connected and make a positive contribution internationally.     X
We tackle poverty by sharing opportunities, wealth and power more equally.     X
We live in communities that are inclusive, empowered, resilient and safe. X    
We grow up loved, safe and respected so that we realise our full potential.      
We are well educated, skilled and able to contribute to society.     X
We have thriving and innovative businesses, with quality jobs and fair work for everyone. X X X
We are healthy and active. X    
We value, enjoy, protect and enhance our environment. X X  
We are creative and our vibrant and diverse cultures are expressed and enjoyed widely.      


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