What if your next role shaped the infrastructure Scotland depends on?
At WICS, we sit at the heart of Scotland’s water sector: regulating for efficiency and long-term public value. Our role is to ensure that Scottish Water delivers high-quality services and investment programmes that are sustainable, cost-effective, and aligned with the ambitions of Scottish Ministers.
Facilities and Business Support Assistant
Permanent | Full Time
Stirling (Office based)
Salary £27,633 - £31,520
Applications close on midnight on Tuesday 5 May 2026.
About you
We’re looking for a Facilities and Business Support Assistant which is a vital operational role that ensures the smooth running of WICS’ office environment and supports colleagues through a combination of administrative, coordination, and facilities-related tasks. This role is central to maintaining a safe, functional, and well-organised workplace.
You’ll join a dynamic and highly skilled team based in Stirling.
If you want your skills and enthusiasm to ultimately support long-term change and deliver real value for customers, this could be the role for you.
What you'll be doing
Acting as the Facilities and Business Support Assistant
You will:
Administrative support & meeting co-ordination
- Manage correspondence, prepare agendas, take and circulate minutes.
- Manage the daily monitoring of specific mailboxes and respond to queries liaising with requisite colleagues in the process as required.
- Organise and maintain digital filing systems, ensuring easy access to important documents and records.
- Manage subscriptions, including raising associated approvals, and maintain a record of what is in place and suitable review points.
- Manage office supplies inventory, placing orders to maintain a well-stocked workplace.
- Organise internal and external meetings and events, including room bookings, invitations, catering, and AV equipment setup.
- Maintain calendars, schedule appointments, and coordinate meetings efficiently.
- Act as a primary contact for external stakeholders visiting WICS and maintain the organisation’s key contact records.
- Book travel and accommodation for staff, ensuring value for money at all times.
Facilities and health & safety
- Act as a key holder for the building and first point of contact for facilities-related issues, including coordinating repairs, maintenance, and servicing of office equipment and communal areas.
- Liaise with landlords, management agents, suppliers, and contractors to ensure office facilities are maintained efficiently.
- Support hybrid working arrangements, including desk allocation, shared office spaces, and remote working equipment.
- Monitor and maintain compliance with health and safety regulations, including fire safety, First Aid, risk assessments, and equipment checks.
- Support office layout planning, equipment procurement, and ergonomic arrangements to create a safe and productive environment.
- Manage incoming and outgoing post and courier services.
- Prepares and cascades information and training aids in relation to health and safety and facilities matters
Who we're looking for
We’re looking for an enthusiastic team player with relevant work experience and an ability to add value to the team and provide a reliable and consistent service.
You will need:
- At least 2 years’ experience in a similar role with evidence of professional development in areas relevant to the role.
- Strong ability to manage multiple tasks and competing priorities and maintain attention to detail.
- Previous employment experience of working within a busy administrative, office support or facilities -related role.
- Knowledge of health and safety regulations in an office environment (fire safety, risk assessments, first aid awareness).
- Understanding of office management, including equipment maintenance, supplies, and liaising with contractors or suppliers.
We also value (but do not require):
- Experience with regulatory environments or utilities governance
About us
The Water Industry Commission for Scotland (WICS) is the independent economic regulator of the Scottish water industry. Our role is to hold Scottish Water to account, ensuring it delivers high-quality services at the lowest reasonable cost.
We promote the interests of customers, challenge inefficiency, and enable long-term investment in a sector that underpins public health, climate resilience, and national infrastructure.
We’re a values-led organisation that takes pride in high standards, public service, and collaborative ways of working. Our structure is lean, but our reach is wide and our impact extends from boardrooms to households across Scotland.
What we offer
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A high performing values-driven team focused on long-term impact
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A varied and challenging workload with public value at its heart
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Professional development opportunities
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The chance to shape how billions in public infrastructure funding are reviewed, delivered, and measured
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Eligibility to work in the UK
All applicants must be eligible to work in the UK at the time of employment. For further details regarding the eligibility criteria please access the UK Government website by following this link: https://www.gov.uk/prove-right-to-work.
Equal opportunities policy
We are an equal opportunities employer. We welcome applications from candidates who have a disability and who satisfy the basic criteria. Reasonable adjustments to the recruitment process will be made where necessary to ensure that no applicant is disadvantaged in the process because of their disability. Please get in touch with our team at recruitment@wics.scot if you would like to discuss this in more detail.
How to apply
Please view the full job description for more information about the role.
We welcome applications from a broad range of backgrounds who are passionate about driving better outcomes through evidence, rigour, and public purpose.
Please submit a one-page CV along with a one-page cover letter evidencing how your skills and experience meet the criteria for this role to recruitment@wics.scot.
Applications close on midnight on Tuesday 5 May 2026.