For this performance report, we compare Scottish Water’s reported performance in 2023-24 against:
- the allowed-for expenditure from the Final Determination;
- Scottish Water’s measures covering its progress in delivering the investment programme, levels of service, water quality and environmental performance; and
- Scottish Water’s past performance
Our report recognises that, at an overall level, Scottish Water is performing in line with the requirements of the Final Determination. However, there are some areas where Scottish Water has not met its internal targets such as the completion of investment projects carried forward from previous regulatory periods.
WICS will continue to monitor Scottish Water throughout 2024-25 to ensure it meets the requirements of the Final Determination.