Ref No.: 13 25
Request Type: FOI
Date Received: 14/08/25
Date Responded: 14/08/25
Category: Citizen Engagement Platform
Request
- Do you use a Citizen Engagement platform?
- If so, what tools do you use?
- How much do you spend annually on a Citizen Engagement tool?
- Which month & year does your contract with your supplier end?
A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.
These platforms can be used by governments, cities, or organisations to:
- Collect feedback on policies, services, or community issues
- Conduct surveys and polls Enable reporting of local issues, like potholes or graffiti
- Share updates, news, and documents with the public
- Encourage participatory budgeting or co-creation of solutions
Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.
Response
Many thanks for your request for information dated 14 August 2025 which asked:
- Do you use a Citizen Engagement platform?
- If so, what tools do you use?
- How much do you spend annually on a Citizen Engagement tool?
- Which month & year does your contract with your supplier end?
We have handled your request in terms of the Freedom of Information (Scotland) Act 2002 (FOISA). FOISA provides for a right of access to recorded information held by Scottish public authorities.
WICS does not use a Citizen engagement platform, and we therefore disclose the following information to you in response to your request:
Ref |
Question |
Answer |
| 1 | Do you use a Citizen Engagement platform? | No |
| 2 | If so, what tools do you use? | N/A |
| 3 | How much do you spend annually on a Citizen Engagement tool? | N/A |
| 4 | Which month & year does your contract with your supplier end? | N/A |
If you are unhappy with this response to your request, you may ask us to carry out a review by contacting us. Your request for review should explain why you are dissatisfied and should be made within 40 working days of receipt of this response. The review will be undertaken by staff not involved in the original process and we will reply within 20 working days of receipt.
If you are not satisfied with the outcome of the review, you then have the right to appeal to the Scottish Information Commissioner (SIC) and thereafter to the Court of Session on a point of law only. The SIC can be contacted using the details below:
Scottish Information Commissioner
Kinburn Castle, Doubledykes Road
St Andrews, Fife, KY16 9DS
Telephone: 01334 464610
Web: www.foi.scot