WICS is seeking to introduce an innovative market-wide process, the Market Health Check (MHC) in the non-household water and sewerage market. This process seeks to improve customer outcomes and promote compliance and the overall effectiveness of the retail market.
This presentation pack provides information on the context and rationale for the MHC and describes some key operational principles underpinning the process. It also sets out some key selection criteria for a Market Health Checker (MHCer).
The MHC will be carried out by an independent individual who is publicly appointed by WICS. We are therefore inviting interested parties to submit an expression of interest in undertaking the role of MHCer by 31 January 2022 to email@example.com